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The Secrets of Facilitation: The SMART Guide to Getting Results with Groups, by Michael Wilkinson
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The revised edition of this facilitation classic offers a wealth of targeted techniques for facilitators who seek effective, consistent, and repeatable results. Based on Michael Wilkinson's proven SMART (Structured Meeting And Relating Techniques) approach, The Secrets of Facilitation can help to achieve stellar results when managing, presenting, teaching, planning, and selling, as well as other professional and personal situations.
This expanded edition includes new chapters on facilitating virtual meetings, cross-cultural teams, and large groups and conferences. It also provides a series of strategies for engaging teams, additional information about making meetings more productive, and further guidance on preventing dysfunctional behavior. In addition, the book contains a wealth of fresh case studies and an ancillary website with must-have tools and techniques for both the beginner and the seasoned facilitator.
Praise for the First Edition of The Secrets of Facilitation
"One of the single most powerful processes is the ability to successfully lead a group to an impactful, actionable outcome. In The Secrets of Facilitation, beginning and experienced facilitators alike will find tools to take their results to the next level."
—Jim Canfield, chief learning officer, TEC International
"This book shares 'The Secrets' that have been the basis of my facilitation practice for over a decade."
—Kerri McBride, past chair, International Association of Facilitators
"In my career, I've seen many, many facilitators. Michael Wilkinson is the best. 'The Secrets' explain why."
—Len Roberts, CEO, RadioShack
"We have trained over 100 leaders and business analysts in 'The Secrets.' Great facilitation works."
—Peter Scott, executive general manager, MLC–National Australia Bank
"At last there is a practical, hands-on guide for anyone who works with groups or teams. This book delivers!"
—Ann Herrmann-Nehdi, CEO, Herrmann International, Herrmann Brain Dominance Indicator
- Sales Rank: #414605 in Books
- Brand: Brand: Jossey-Bass
- Published on: 2012-10-09
- Original language: English
- Number of items: 1
- Dimensions: 11.00" h x 1.00" w x 8.50" l, 2.52 pounds
- Binding: Paperback
- 496 pages
- Used Book in Good Condition
From the Author
I am very exciting about this second edition! Jossey-Bass has encouraged the book to be expanded to include so much more. So what's new in the 2nd Edition? A lot! While I have kept the features many have said they liked in the first edition, in the new book you will find:
· Four new chapters covering:
o Virtual meetings
o Facilitating large groups and conferences
o Facilitating cross-cultural groups
o Building an in-house network of facilitators
· Ten engagement strategies that we teach to advanced facilitators
o Brief encounters
o Dump and clump
o Elevator speech
o Forced analogy
o Future letter
o Last person standing
o More of / Less of
o Start / Stop / Continue
o Talking Stick
o The Whip
· Eleven new secrets covering the following topics:
o Defining the session product: the three Hs
o Managing a sponsor's presence
o Exciting people in the opening
o Gaining consensus on wording
o Preparing for a virtual meeting
o Engaging people virtually
o Facilitating large groups
o Facilitating conferences
o Managing time with speakers
o Facilitating cross-cultural groups
o Establishing an internal facilitator cadre
· Sixteen additional case studies, including:
o The facilitator's role in civic leadership groups
o The starting question to engage the VP's number two
o Preparing for vision councils
o The power of the pen, ELMO and parking boards
o The low-key facilitator
o The virtual strategy monitoring session
o Facilitating a conference on spirituality
o Facilitating the strategic plan for a Caribbean government
o The facilitator development program at Saudi Aramco
o The pull strategy at Hydro One
· Expanded information on handling dysfunctions, including how to prevent the dysfunction, what to do in the moment when you are facing the dysfunction, and what to do after the moment
· An expanded list of dysfunctions which adds the following five:
o Cell Phone Junkie
o Topic Jumper
o Interrupter
o Low Energy Group
o Time Pressured Group
· New material on numerous topics including:
o Applying the secrets to running a simple meeting
o Applying the secrets to the first meeting of a task force
o Should the sponsor be in the room?
o When should you arrive for a meeting?
o The informed majority decision making process
o Energy and authenticity
o Crossing the river: my favorite team building activity
o Defining what can be communicated following the session
o Interrupting the effects of institutional power through facilitation
o Facilitator neutrality: fact or fiction?
o Facilitator certification
· A new feature in every chapter answering, "Why do this?" to highlight why a particular approach or strategy is so critically important.
· Recommended exercises at the end of each chapter to suggest ways to practice one or more key concepts covered in the chapter
My hope is that you find this new edition a worthy addition to your facilitation resource library!
About the Author
Michael Wilkinson is founder and managing director for Leadership Strategies–The Facilitation Company, which specializes in facilitation training and in providing facilitators to lead executive retreats and task forces. He was named Facilitator of the Year by the Southeast Association of Facilitators in 2003 and is author of four books.
Most helpful customer reviews
5 of 5 people found the following review helpful.
The guide to cover them all..
By R. J. Lindeman
This is an excellent comprehensive guide to facilitation. Using a model which covers all the basics of a facilitated session, Wilkinson is able to zoom in on all different aspects. Furthermore, he illustrates all phases with examples from his large experience as a facilitator.
The red thread through the whole book are his "secrets", oneliners you can use to check your process or procedure, or fall back to, when you don't know what to do. This second edition has an adapted chapter to establishing a facilitation cadre. This way the guide also helps you to use facilitation within a larger company.
A weaker point is that is set up as such a practical guide that ot is a bit on light on theory. For me, that would have been helpful to see the true power of the secrets. Things like behavioral psychology and economics are essential to doing that extra step in facilitation, and getting through to that extra layer. Other aspects that i would have like to see more attention too are the surroindings of a workshop (at LEF we've done a lot of research on this) and the design of workshop (for me it's the largest part of the work, here it is one chapter in 16).
But, it's comprehensiveness means that it's an excellent reader for a course in facilitation, and something that can be your first book when you start, since it covers so much ground. And even as an experienced faiclitator i found lots of great things in it!, recommended.
3 of 3 people found the following review helpful.
Awesome Book....Easy Read
By Elases
This book breaks facilitation down into processes and steps that make sense and create flow. The writing style is easy to digest. The user cases are both of successes and failures in facilitation meetings. Obviously you won't need every technique for every meeting but it will be good to have the techniques in my tool belt for whatever direction a meeting takes. The additional materials on the web-site make this book well worth the price.
3 of 3 people found the following review helpful.
Best Book on Facilitation
By Ernest
I am a professional and certified facilitator and change management leader. This is the best book on all the basics and how to use them, with excellent examples and step-by-step instructions. I have recommended this book to everyone on my department.
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