PDF Download Critical Conversations in Healthcare, by Cheri Clancy, MSN, MS, RN, NEBC
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Critical Conversations in Healthcare, by Cheri Clancy, MSN, MS, RN, NEBC
PDF Download Critical Conversations in Healthcare, by Cheri Clancy, MSN, MS, RN, NEBC
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Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families
- Sales Rank: #693458 in Books
- Brand: Clancy, Cheri, R.N.
- Published on: 2014-06-06
- Original language: English
- Number of items: 1
- Dimensions: 8.90" h x .80" w x 5.90" l, 1.10 pounds
- Binding: Paperback
- 304 pages
About the Author
Cheri Clancy, MSN, MS, RN, NE-BC, is Assistant Vice President Patient Experience at Kennedy Health System, Rutgers University Adjunct Faculty, Physician Group Coordinator of Pediatric Triage at Advocare Children s Health Associates, and a national leadership speaker. A board-certified ANCC nurse executive with more than 15 years of leadership experience, Clancy has received various honors and awards, including recognition from the March of Dimes in Nursing Leadership Excellence.
Most helpful customer reviews
1 of 1 people found the following review helpful.
Great read, super informative and motivational!
By Tara Kercher
This is an excellent book for nurses who want to expand their communication abilities. Several new concepts were introduced to me.
Ms. Clancy gets right to the heart of the most important matter in healthcare--- transferring information to those who need it most.
An excellent book that explores an accessible and engaging way the importance of good communication between nurses, patients and their families. The book persuasively explains why good communication is beneficial not only for the patients and their families, but for better medical outcomes. This was created for every nurse that is starting out or has years of experience. You will find it illuminating and useful, while also remaining a compelling read for non-professionals who, to one degree or another, have to engage with the medical establishment (which is all of us, at one point or another!). Definitely buy this book.
Amazon customer & nurse
1 of 1 people found the following review helpful.
Very well written
By Amazon Customer
A must have book for every nurse's library! This book was well written with real-time information. It covers a broad range of topics of communicating within the health care setting. The concepts in here are invaluable. They are presented in a way where one can start using them quickly in everyday life. Very useful resource with many tips.
1 of 1 people found the following review helpful.
Great for Nurse Administrators
By AES
As an MSN student this book was really helpful for my management classes. It gives clear instructions on how to talk to patients and other team members. The author does a great job with offering examples. I will be keeping this book in my office to reference and recommending it to other healthcare professionals.
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